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Resilience is key to agency longevity

April 17, 2021

So far, so obvious. But what does resilience mean? The ability to carry on? To shrug off bad news and concentrate on the next thing? To keep working towards your goals?

Well, yes, these are certainly resilient behaviours but to be truly resilient you need more. You need to know how to know how bad the situation is, how you should react, you need to make choices. In short you need a plan.

In short, you need a plan.

That plan should start before any bad news. You need plan for bad news whilst times are good. What does this mean in practice? There are a couple of simple things you can do;

Keep cash reserves in the business.

Ideally keep at least 2 months’ costs as cash in the business as a buffer (your monthly costs are your overheads plus your salary bill). Buffers are great, they give you space to react and plan if a crisis hits. Be wary of taking dividends or investments which drops you under this.

Keep an eye on your client dependence.

Ideally no one client should be a greater % of your business than your profit margin. Which hopefully is 20%. You don’t want one call from a client putting your business into the red because the CMO has changed.

“You don’t want one call from a client putting your business into the red because the CMO has changed”

A perfect fit

For your bigger clients make sure you know how strong the relationship is; look to see if there are any contractual safeguards in placeUse freelancers. It’s a balancing act between flexibility and profitability but having some freelance resource that can be flexed is an easy cost reduction if revenue drops. Just make sure they don’t turn into permalancers (with tax implications) or the main client contacts.

Assuming you do all the sensible things above and there is still a problem.

What more can you do?

This is where clear information is vital. Here’s a short list of information you need to have;

What is your lean run rate for running costs? What do you have to spend money on?

Rent is a fixed costs; the summer party is discretionary. Know what your total fixed cost is.

What is your break-even target? After reducing your running costs to a minimum what revenue do you need to break-even?

How long can your cash reserves last?

What is your revenue forecast for the next 3/6 months. Confirmed work only.

What is your pipeline? This includes potential projects from current clients as well as new business. Are any of those likely, in a cold eyed review, to convert into paying projects. Don’t be overly optimistic here.

From the above what are the worst case, best case and most likely scenarios?

“Assign responsibility to a small team for each element of the plan. Meet regularly for updates.”

Assign responsibility to a small team for each element of the plan. Meet regularly for updates. What movement has there been? What costs have been reduced? What has happened to the pipeline?When you’ve worked through (quickly) the above then you may need to think about redundancies. This needs a blog by itself but a quick summary is to look at areas with spare capacity balanced by a long term view of the skills and experience you need to retain. When you have to make this decision will depend on the health of your cash buffer and the strength of your pipeline.

Planning is a key part of resilience. Making sure you have clear information is part of resilience. Making everyone knows their part in the recovery is resilience. And then getting up each day to close that gap is resilience.

I’ve seen many instances over the last 25 years of potential business ending problems. The agencies that survive and thrive are those with a management team that pull together around a clear plan. They show leadership to the rest of the team and they focus on the things that can pull things around.

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